Terms of Service

Vakti.net is operated by SKYMP LLC, based in New Jersey, USA, doing business as "Vakti.net". These terms govern the relationship between all users of the service and the operating company.

1. Service Description

Vakti.net is a multi-industry customer communication and CRM platform for service businesses: contact management, appointments, WhatsApp/SMS/email messaging and automation, inbox, quotes, document requests, simple electronic signature, claims tracking, customer portal, AI assistant and analytics. The cloud edition includes a free plan with usage limits; unlimited use and self-hosted installations are subject to a separate enterprise agreement.

2. Terms of Use

•You must provide accurate, current, and complete information when creating an account.
•You are responsible for your account security. You must keep your password secure.
•You must notify us immediately if you detect unauthorized use of your account.
•The service is intended for businesses. By creating an account you confirm that you are at least 18 years old and authorised to bind the business on whose behalf you act to these terms.

3. Account Security

You must not do the following while using our service:

✗Upload or share illegal content
✗Infringe on others' copyright
✗Distribute malware or viruses
✗Hack the system or exploit security vulnerabilities
✗Send spam or use automated bots
✗Resell, rent, or reverse-engineer the service, or impose disproportionate/automated load that exceeds fair use

4. Intellectual Property

Contacts, messages, documents and other content you upload to the service ("Customer Data") belong to you. However:

•Backing up your content is your responsibility.
•You grant us a limited license to process your content in order to provide the service.
•We reserve the right to remove content if it is found to be illegal or inappropriate.

5. Privacy and Data Processing

For detailed information on how your personal data is collected, used, and protected, please review our Privacy Policy.

When processing data about your business's customers on your behalf, Vakti.net acts as a "processor" (GDPR Art. 28 / KVKK); the subject matter and duration of processing, security measures and sub-processors are described in the Privacy Policy, which forms an integral part of these terms. Businesses that require a written data processing agreement (DPA) may contact [email protected].

6. Service Changes

•We reserve the right to change or terminate the service at any time.
•We reserve the right to suspend, restrict, or terminate accounts that violate these terms, constitute abuse, or pose a security risk, without prior notice.
•You may close your account at any time.
•To keep the service free for everyone, fair-use quotas may be applied, limited, or temporarily reduced on a per-user or per-workspace basis depending on server cost and current load.
!If we detect use that violates fair use, contains spam/unsolicited messaging, creates disproportionate system load, or is unlawful or a security threat, your access may be restricted, suspended, or permanently terminated immediately and without prior notice.
!As the service is provided free of charge, no claim may be made against the operator for any damages arising from such suspension, restriction, or termination.

7. Disclaimer of Warranties and Liability

The service is provided "as is" and "as available", free of charge. To the maximum extent permitted by applicable law, no warranty of any kind — express or implied, including merchantability, fitness for a particular purpose, uninterrupted operation, error-free performance, security, or data integrity — is given. You use the service entirely at your own risk.

•SKYMP LLC shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including loss of profits/revenue, data loss, business interruption, or reputational harm.
•Regularly backing up your data is your responsibility; the operator is not responsible for the loss, corruption, or unavailability of data.
•The service is not guaranteed to be uninterrupted, timely, secure, or error-free; scheduled maintenance, outages, or third-party service disruptions may occur.
•As the service is free, to the maximum extent permitted by applicable law the operator's total cumulative liability is in all cases limited to zero (0).
•You agree to indemnify and hold the operator harmless against any third-party claims, damages, and costs arising from your use of the service in violation of these terms or applicable law.

8. Customer Data, Roles and Sensitive Data

For the people you add to your workspace (patients, clients, taxpayers, customers) you are the data controller; Vakti.net processes their data only on your instructions. Informing those people, obtaining the required legal basis or consent, meeting sector registration duties (e.g. VERBİS in Türkiye) and answering data-subject requests are your responsibility.

•You may process health, biometric or similar special-category data only to the extent permitted by applicable law and with the required basis, such as explicit consent.
•The service is not designed for protected health information (PHI) under US HIPAA and no Business Associate Agreement (BAA) is offered on the free plan. HIPAA-covered entities must not upload PHI unless a BAA has been signed; enterprise enquiries: [email protected].
•You are responsible for managing the access of users in your account (team members) and of people using the customer portal, and for reporting unauthorized access.

9. Messaging Rules and Providers

WhatsApp, SMS and email may be sent only to recipients who have agreed to receive messages from you. Compliance with commercial messaging, telemarketing and anti-spam laws is your responsibility, including TCPA and CAN-SPAM in the US, CASL in Canada, GDPR and ePrivacy rules in the EU, and e-commerce legislation and İYS in Türkiye.

•Unsubscribe requests, "STOP" replies and similar objections are honoured immediately; the opt-out links Vakti.net provides cannot be disabled.
•Messaging channels (Meta WhatsApp Business, Twilio, Netgsm, İletimerkezi, Google Gmail or your own SMTP server) run on your own accounts; you are bound by those providers' policies, template approval processes and fees. Vakti.net does not bear provider charges.
•If spam complaints, high bounce rates or provider violations are detected, your sending privileges may be restricted without prior notice.

10. Electronic Signature

The e-signature feature produces simple electronic signatures; signing time, IP address, device information and the consent record are retained as evidence and attached to the document. Vakti.net is not a party to the signed document; the content of the document, the identity of the signers and whether the chosen signature type is legally sufficient for your transaction are your responsibility. It is not suitable for transactions that require a handwritten signature, notarization or a qualified/advanced electronic signature.

11. AI Features

Features such as the Vakti AI assistant, field suggestions and message sentiment analysis run on a third-party AI model provider (currently OpenAI, USA; the current provider is named in the Privacy Policy). Outputs may be inaccurate or incomplete; sending and saving actions happen with your approval and checking the results is your responsibility. AI outputs are not legal, medical or financial advice. Your data is not used to train general AI models.

12. Plan Limits and Free Service

Quotas and limits of the free plan (users, contacts, monthly sends, automations, e-signatures, AI requests, etc.) are published on the Plans page and may be changed with reasonable notice. When a limit is reached only new additions stop; your existing data is not deleted. Enterprise and self-hosted options are offered under a separate agreement.

13. Export Controls and Sanctions

The service is provided by a US company. Persons on US, EU or UN sanctions lists and users located in embargoed countries or regions may not use the service; you agree not to use the service in violation of export control laws.

14. Copyright Infringement Notices

If you believe content published through the service infringes your copyright, send a notice to [email protected] containing a description of the work, the location of the infringing content, your contact details and a good-faith statement. Notices are handled under the US Digital Millennium Copyright Act (DMCA) and applicable law; accounts of repeat infringers are closed.

15. Termination and Data Return

You may delete your account and workspace at any time from within the application; before deleting, you can export your contacts and records as CSV/PDF. When a workspace is deleted all Customer Data in it (including uploaded files) is deleted; backups are purged within 30 days at the latest. Records subject to a legal retention duty are kept only for the required period.

16. General Provisions

•These terms, together with the Privacy Policy and the published plan limits, constitute the entire agreement between you and the operator.
•If a provision is held invalid the remaining provisions remain in effect; failure to exercise a right is not a waiver.
•You may not assign your rights and obligations without the operator's written consent; the operator may assign this agreement as part of a merger or transfer.
•The terms are published in several languages; in case of conflict between translations the English text prevails.
•Mandatory consumer-protection provisions of your country of residence remain unaffected.

17. Dispute Resolution and Governing Law

Disputes will first be attempted to be resolved through negotiation. If unresolved, they are subject to the laws of the State of New Jersey, United States (excluding its conflict-of-law rules) and to the exclusive jurisdiction of the competent courts located in the State of New Jersey.

18. Contact

If you have questions about the terms of service, please contact us:

Email: [email protected]

Important Note

We reserve the right to update these terms of service at any time. We will notify users of significant changes. Continued use of the service after changes means you accept the new terms.

These terms of service were last updated on October 3, 2026. We recommend checking them regularly.